Introduction & Scope
This Privacy Policy applies to information collected through the Dapper Cleaning Services website, booking forms, and direct communications with us (phone, text, and email) in connection with scheduling and providing cleaning services.
It does not apply to any third-party websites you may reach through links on our site. If you follow a link away from our site, you're subject to that site's own privacy policy, and we encourage you to review it — we have no control over how other websites handle your information.
Information We Collect
We may collect and process the following types of information:
- Contact details you provide when filling out a booking or contact form — such as your name, address, phone number, and email address.
- Information provided when you create an account, request a quote, or ask us a question.
- Details about your home relevant to providing service, such as size, number of rooms, access instructions, and any special requests or notes for our cleaners.
- Records of correspondence when you contact us, including emails, texts, and call notes.
- Responses to any surveys we may send for feedback or research purposes — these are always optional.
- Technical information about your device and how you use our website (see Cookies & Site Data below).
If you submit your email address or phone number through our site, you're agreeing to receive service-related communications from us (such as booking confirmations and reminders). Marketing messages are separate and require additional consent — see Marketing Communications.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and provide the cleaning services you book with us.
- Communicate with you about your appointments, including confirmations, reminders, and any changes.
- Respond to questions, requests, or complaints you send us.
- Process payments through our payment provider, Stripe.
- Improve our website, services, and customer experience.
- Send you information about offers or updates, but only if you've agreed to receive marketing communications.
- Meet our legal, accounting, and regulatory obligations.
Payment Information
All payment processing is handled by our third-party provider, Stripe. We do not store your full card details on our own systems. Payment information you provide is encrypted and processed in accordance with Stripe's own security standards and privacy practices, which you can review at stripe.com/privacy.
How We Store & Protect Your Data
Personal information you provide to us is stored securely and is not made accessible to third parties except as needed to provide our services (for example, sharing your address with the cleaner assigned to your appointment, or processing payment through Stripe).
If we ever provide you with — or you choose — a password or login to access part of our site or booking system, you're responsible for keeping that password confidential. Please don't share it with anyone, and let us know right away if you think your account has been accessed without authorization.
We retain your information for as long as needed to provide our services, maintain business records, and meet legal or tax obligations, after which it's securely deleted or anonymized.
Marketing Communications
If you've opted in, we may occasionally send you emails or text messages about special offers, seasonal promotions, or other updates from Dapper Cleaning Services. You don't have to opt in to receive these in order to book or receive our services.
You can opt out of marketing messages at any time by:
- Replying "STOP" to any marketing text message,
- Using the unsubscribe link in any marketing email, or
- Contacting us directly at support@dappercleaningservices.com.
Opting out of marketing won't affect service-related messages, like appointment confirmations and reminders, which are necessary for us to provide our services.
Your Privacy Rights & Choices
You have the right to:
- Ask us what personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your personal information, subject to any legal or contractual reasons we may need to retain it (for example, financial records).
- Opt out of marketing communications at any time, as described above.
To exercise any of these rights, contact us at support@dappercleaningservices.com. We'll respond within a reasonable timeframe.
Third-Party Links
Our website may, from time to time, contain links to other websites — including partners, advertisers, or affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies, and we don't accept responsibility or liability for those policies. Please review them before submitting any personal information.
Children's Privacy
Our website and services are intended for adults arranging cleaning services for a home or business. We don't knowingly collect personal information from children, and our services are not directed at children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date, and where appropriate, we'll notify you by email. We recommend checking this page periodically to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@dappercleaningservices.com
Phone / Text: (781) 694-6380